Message |
Description |
Error -12 DRIVER_NOT_INSTALLED |
Local dongle is not connected to the USB port of machine or network dongle didn't configured properly |
Error -110 |
New USB drivers should be installed on the server https://passuite.com/start#download-tab |
Dongle not found Error -3 |
If using the local dongle, ensure that the USB driver is installed correctly (Device Manager should not contain any “USB-TOKEN” devices marked with a “!”): Device Manager should show "SafeNet USB SuperPro/UltraPro" or "Sentinel SuperPro". Run “USB update” on the platform where the USB dongle is plugged in and ensure that you are running the appropriate software version for this key. When working with a network key, run “Network Key Setup” and ensure that the server address is correct.
In order to check all available Sentinel SuperPro USB dongles, run "Monitoring Tools". If this program is not installed, install the USB dongle software using the installation file located near the START-PROF installation file. When running a network key behind a firewall, ensure that ports UDP/6001 and UDP/6002 are available. When using a local dongle, run “Network Key Setup” and ensure that the message indicates “local USB dongle” or shows a blank line.
If necessary, restart Sentinel Protection Server. |
Dongle not found Error -22 |
USB dongle activation is required. In order to activate the key, you must send in the registration form and USB request code (see "USB update"). Upon receiving an update code, you must enter it using USB update. |
PC date does not match the USB data Error - 20 |
Run “USB Update” and ensure that the last access date is correct. If the date is not correct, the Sentinel key must be updated and the computer time must be fixed. If this occurs while using a Sentinel network key, time on all platforms in the network with access to the network key must be checked and corrected if necessary. |
Version does not match Error - 21 |
The version of START-PROF that you are currently running does not match the USB dongle. You must update the USB dongle in order to update the list of supported versions, or install a different version of the software. |
Error - 60 SERVER_PROBABLY_NOT_UP |
START-PROF can't reach the remote server with a Network Dongle. If you are using a local dongle, then open the Dongle Setup Utility and select Local USB Dongle.
If you are using the network dongle, then: 1. Try to install latest USB dongle drivers on PC where dongle is installed. http://www.safenet-inc.pt/support-downloads/sentinel-drivers/ 2. Make sure that USB dongle services are working correctly (Management - services). Try to reboot them
3. Check the port availability on server and client. For network dongle UDP protocol is used and port 6001. For web-interface license monitor used JAVA, TCP protocol and port 6002 4. Check the server IP address
|
Error - 67 NO_SERVER_RUNNING |
Problems on LMS server. Please contact technical support immediately |
UNIT_NOT_FOUND UNKNOWN_HOST |
START-PROF cannot find the USB dongle. Possible causes:
Run “Network USB Setup” on the client computer and indicate the correct server address, or leave the address field blank if the USB is being used on the client computer. Try to install latest USB dongle drivers on PC where dongle is installed. http://www.safenet-inc.pt/support-downloads/sentinel-drivers/ |
Error - 70 NO_LICENSE_AVAILABLE |
There are currently no available licenses. You should wait until another client frees up a license. You can check the network key status (the number of available licenses) by running the Monitoring Tool from Start > Rainbow Technologies. The total number of purchased licenses and maximum number of licenses for the network key can be viewed by running “USB update”. Also this error appear if you trying to work with a local dongle using the remote desktop. It will not work, since the network dongle is needed to this purpose. |
NO_SERVER_RESPONSE NO_NETWORK NO_SERVER_RUNNING BAD_SERVER_MESSAGE |
These errors indicate problems with the network and with gaining access to the server. Consult the network administrator to fix these issues. START-PROF does not support issues with system and network access. |
VERSION_NOT_SUPPORTED Error - 18 |
Driver version on the server or client platform is not supported. |
Error - 100 |
Driver version on the server platform is not supported. |
Error - 71 INVALID_LICENSE |
Specified server name, where local dongle installed. Not network dongle. Open "network dongle setup utility" and delete server IP address Try to install latest USB dongle drivers on PC where dongle is installed. http://www.safenet-inc.pt/support-downloads/sentinel-drivers/ |
Error - 16 |
While Network Dongle Setup please specify server IP address or name manually |
Error - 4 |
Can't read the dongle. Problem with drivers, dongle corrupted or USB port is corrupted. Update sentinel drivers, try to use dongle on another machine, try to use dongle in another USB port |
Error - 74 INTERNAL_ERROR |
Error whle encrypting or decrypting of messages via UDP. Some software or hardware probably change the messages via UDP |
RB_ACCESS_DENIED |
USB data are corrupted. The USB dongle must be returned to retailer for formatting or replacement. |
