Technical Support

Warranty Terms

Standard warranty coverage is 1 year. After this period, renew your warranty with a discounted contract for existing users.

Contacting Technical Support

Before contacting technical support:

• Verify your warranty status

• Check the START-PROF manual and help files for existing solutions

• Ensure you are using the latest software version

• Provide your START-PROF license number

• Include your analysis file when applicable

Contact technical support through:

• Email: support@passuite.com (English)

• Support Request Form

• For local language support, contact authorized dealers at www.passuite.com/contact

License number and warranty expiration are available under  Help > About

Paid Services (Negotiable Pricing)

1. Engineering consulting:

• 1.1. Piping system modeling and model selection

• 1.2. Analysis results evaluation

• 1.3. Stress and force reduction strategies

• 1.4. Code and standard interpretation

• 1.5. Analysis accuracy verification

• 1.6. Piping design optimization

2. START-PROF professional training

3. System administration services:

• 3.1. OS configuration for optimal START-PROF performance

• 3.2. Troubleshooting installations on non-compliant systems

• 3.3. Resolving issues with unlicensed software installations

4. Legacy software version support

Warranty Coverage

• Complimentary updates available from www.passuite.com or by email request

• Technical support for the latest START-PROF version, including software operation and troubleshooting

• New version notifications and descriptions posted at www.passuite.com