Standard warranty is 1 year. After this period, a new contract must be entered in order to continue the warranty, at a discount for regular users.
When contacting technical support:
Make sure that the warranty is valid
Make sure that your question is not answered in the START-PROF manual or help files
Make sure that your are using the latest version
Indicate your START-PROF license number
If applicable, send in your analysis file by email
Technical support can be contacted through:
Email: support@passuite.com (English Language)
For other languages contact your local dealers www.passuite.com/contact
License number and warranty expiration date can be found through Help > About
1. Engineering consultation services:
1.1. Modeling a real piping structure and choosing the correct model,
1.2. Engineering treatment of analysis output,
1.3. Decreasing design stress and forces,
1.4. Interpretation of standards used in START-PROF,
1.5. START-PROF analysis accuracy expert advice,
1.6. Pipeline design recommendations.
2. START-PROF professional training
3. System administrator services:
3.1. Recommendations on operating system settings for optimal START-PROF installation and operation,
3.2. Troubleshooting START-PROF installed on a PC or network that does not meet the minimum requirements described in the manual,
3.3. Troubleshooting START-PROF installed on a PC or network containing an unlicensed START-PROF version.
4. Consultation on old versions of software
Free updates. Updates can be downloaded from www.passuite.com or through an e-mail request
Technical support on latest START-PROF version, including consultation on using START-PROF software and troubleshooting
New versions and their descriptions are posted regularly on the START-PROF web-site www.passuite.com