PASS/NOZZLE-FEM 3.5. Program Manual

Technical support

Warranty Terms

Standard warranty is 1 year. After this period, a new contract must be entered in order to continue the warranty, at a discount for regular users.

Contacting Technical Support

When contacting technical support:

• Make sure that the warranty is valid
• Make sure that your question is not answered in the PASS/NOZZLE-FEM manual or help files
• Make sure that your are using the latest version (see Release History)
• Indicate your PASS/NOZZLE-FEM license number
• If applicable, send in your analysis file by email

Technical support can be contacted through:

• Email: equip@passuite.com or support@passuite.com (English Language)
• Support Request Form: https://passuite.com/support
• For other languages contact your local dealers https://passuite.com/contact

To resolve problems with hardware keys and cloud licenses, please contact technical support:

1. Settings file license.txt (see section "Transferring a license to a user");
2. Screenshot of the "About PASS/NOZZLE-FEM" window, which shows the current settings of the license provider;
3. The number of the error issued by the program.

Services Covered by the Warranty

1. Free updates. Updates can be downloaded from https://passuite.com/nozzle#download-tab or through an e-mail request.
2. Technical support on latest PASS/NOZZLE-FEM version, including consultation on using PASS/NOZZLE-FEM software and troubleshooting.
3. New versions and their descriptions are posted regularly on the PASS/NOZZLE-FEM web-site https://passuite.com/nozzle.

Services Not Covered by the Warranty, Available for a Separate Fee (Prices are Negotiable)

1. Engineering consultation services:
• Modeling a real structure and choosing the correct model,
• Engineering treatment of analysis output,
• Decreasing design stress and forces,
• Interpretation of standards used in PASS/NOZZLE-FEM,
• PASS/NOZZLE-FEM analysis accuracy expert advice,
• Structure design recommendations.
2. PASS/NOZZLE-FEM professional training.
3. System administrator services:
• Recommendations on operating system settings for optimal PASS/NOZZLE-FEM installation and operation,
• Troubleshooting PASS/NOZZLE-FEM installed on a PC or network that does not meet the minimum requirements described in the manual,
• Troubleshooting PASS/NOZZLE-FEM installed on a PC or network containing an unlicensed PASS/NOZZLE-FEM version.
4. Consultation on old versions of software.