PASS/NOZZLE-FEM 3.5. Program Manual

2.4.6. Updating hardware protection dongles (KeySt utility)

To update hardware protection dongles, use the KeySt program (utility). The program allows you to update license information in Guardant and Sentinel HL dongles, as well as convert legacy Sentinel SuperPro dongles to the Sentinel HL format.

Attention:

Before using the KeySt, you must leave only one dongle in the port. After its launch, the program analyzes the found dongle and enters the mode of dongle updating or converting.

To update the dongles contents, the state and update strings are used. Using KeySt, the user generates a text string of the dongle state, sends it to the technical support, and in response receives a text update string. And the update string is applied to the dongle in the KeySt program.

Each update string can be applied to a dongle only once. After the update string is applied, all previous dongle state strings become invalid, so the new state string must be generated to subsequently update the dongle.

To convert a Sentinel SuperPro dongle to the Sentinel HL format, the user generates a dongle state string, sends it to technical support, in response receives an update string, which is applied to the dongle via KeySt program, after which the dongle is converted to the new Sentinel HL format. After this, it is necessary to write a license information into the converted dongle. So the procedure is repeated, but with the dongle state and update strings of a new format. Using KeySt, the user generates the dongle state string, sends it to technical support, and in response receives an update string, which he applies to the dongle.

Only modern SuperPro dongles can be converted (fig. 2.9). Legacy dongles (fig. 2.10) cannot be converted and must be replaced.

Fig. 2.9. The modern Sentinel SuperPro/Sentinel HL dongle	Fig. 2.10. The legacy Sentinel SuperPro dongle

Attention:

The dongle conversion is performed once and is irreversible. After conversion it will be impossible to return the dongle to the SuperPro format.

2.4.6.1. Converting Sentinel Super Pro to Sentinel HL

If the program detects the Sentinel Super Pro dongle, it enters into conversion mode (fig. 2.11).

Fig. 2.11. The KeySt program in conversion mode from SuperPro to the Sentinel HL format

Output infofmation:

In this mode, the user has the following actions:

2.4.6.2. How to convert SuperPro to Sentinel HL

1. You need to save the dongle state string to a file. Press the “Save” button and enter the .idx file name (as on fig. 2.12). It’s the best way.
   

   Fig. 2.12. Saving the dongle state string to an .idx file

   
   You can also copy the dongle state string to clipboard via the context menu by right-clicking (fig. 2.13), and then paste it into the editor or email body.
   

   Fig. 2.13. Copying the state string into clipboard via the context menu

2. The .idx file you must e-mail to technical support address support@passuite.com.
3. You will receive a reply e-mail with an attached .upx file containing the dongle update string (fig. 2.14).
   

   Fig. 2.14. Reply e-mail with a file containing the update string

4. In KeySt you need to open the file containing the update string. To do this, press the “Open” button and select the file (fig. 2.15). You can also copy the update string from the clipboard (fig. 2.16).
   

   Fig. 2.15. Applying the .upx file

   Fig. 2.16. Paste an update string from the clipboard

5. With the dongle update string, press the “Upgrade” button (fig. 2.17).
   

   Fig. 2.17. Преобразование ключа

6. You will get a message about the status of operation. In case of an error, please contact technical support and send a screenshot of the error message.
7. If the conversion was successful, the dongle is in the Sentinel HL format. Now you need to update it and write the license information (see the next section).

2.4.6.3. Updating Guardant and Sentinel HL dongles

When KeySt finds Guardant or Sentinel HL dongle, it starts the dongle update mode (fig. 2.18).

Fig. 2.18. Update mode for Sentinel HL (similar for Guardant)

Output infofmation:

In this mode, the user has the following actions:

Attention:

1. For a Guardant dongle, the state string is generated once. The generation (even randomly) of a second state string will make it impossible to apply the update string from the previous state string.
   Do not generate new state string while waiting for an update string from technical support, otherwise the received update string cannot be applied and the update process will have to start again.
2. For a Sentinel HL dongle, the update string can only be used once. If you reapply the same update string, or apply different update strings obtained from the original state string previously, error 40054 will occur:
   Trying to install a V2C or V2CP file with an update counter that is out of sequence with update counter in the Sentinel protection key. Values of update counter in file are lower than those in Sentinel protection key
   The next dongle update is possible only after generating a new state string.

2.4.6.4. Sequence of operation for updating Guardant and Sentinel HL dongles

1. You need to save the dongle state string. To do this, press the “Save state string” button and enter the filename (fig. 2.19). For Sentinel HL dongles, the file extension is .sntlidx, and for Guardant dongles, the file extension is .grdidx.
   

   Fig. 2.19. Saving the state string of the Guardant/Sentinel HL dongle

2. The saved .sntlidx/.grdidx file must be e-mailed to tech support address support@passuite.com.
3. In reply e-mail you will get an attachment with the .sntlupx/.grdupx file containing the dongle update string.
4. You need to open the .sntlupx/.grdupx file in KeySt program.
   To do this, press the “Update dongle” button and select the file (fig. 2.20).
   

   Fig. 2.20. Applying an update string to a Guardant/Sentinel HL dongle

5. The dongle update string will be applied and the dongle content will be updated.

In case of problems or error messages, please contact technical support at support@passuite.com, indicating the error numbers and attaching screenshots of the program.